1. Information We Collect
We may collect information in the following ways:
1.1 Personal Information
Information you provide directly, such as:
- Name
- Email address
- Phone number
- Delivery address
- Communication details
- Any information shared through contact forms, WhatsApp messages, or customer support
1.2 Automatically Collected Information
When you visit our website, we may gather:
- Device details (browser type, operating system, device model)
- IP address
- Pages viewed & time spent
- Cookies or tracking data
1.3 Communication Data
Information shared through:
- Email conversations
- WhatsApp messages
- Social media interactions
- Customer feedback or reviews
2. How We Use Your Information
We use your information to:
- Process and confirm orders
- Deliver products and provide customer support
- Respond to your queries
- Improve our website, products, and services
- Send notifications regarding updates, orders, or support requests
- Prevent fraudulent or unauthorized activities
- Improve marketing and promotional efforts (never shared with third parties without consent)
3. Sharing Your Information
We do not sell or rent your personal data.
We may share information only with:
- Delivery partners (for order fulfillment)
- Customer service teams (to assist you)
- Technical service providers (for website hosting, email systems, etc.)
- Legal authorities (only if required by law)
All partners we work with follow strict privacy standards.
4. Data Security
We use industry-standard measures to protect your personal information, including:
- Encrypted communication
- Secure storage systems
- Restricted access to sensitive information
However, no online platform can guarantee 100% security. Users share information at their own risk.
5. Cookies & Tracking Technologies
Our website may use cookies to:
- Improve user experience
- Remember preferences
- Analyze website traffic
You can disable cookies in your browser settings, but some features of the website may not function properly afterward.
6. Your Rights
You have the right to:
- Request access to the personal data we hold
- Ask for corrections to inaccurate information
- Request deletion of your data (subject to business/legal requirements)
- Opt-out of marketing or promotional communication
To exercise these rights, contact us at ephorganisation2025@gmail.com.
7. Retention of Data
We retain your information only for as long as necessary to:
- Fulfill orders
- Provide support
- Meet legal or operational requirements
After this period, data is safely deleted or anonymized.
8. Third-Party Links
Our website or communication channels may include links to third-party platforms like Instagram or WhatsApp.
We are not responsible for the privacy practices of these external sites.
Please review their policies before sharing information.
9. Children’s Privacy
We do not knowingly collect data from children under 13.
If you believe a child has provided information to us, contact us, and we will take necessary steps to remove the data.
10. Changes to This Privacy Policy
EPH Organisation may update this policy at any time.
Changes will be posted on this page with an updated “Last Updated” date.
Continued use of our website or services indicates acceptance of the revised policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, reach out to us at:
EPH Organisation
📧 ephorganisation2025@gmail.com
📞 8867424457